pCall us:+6.03 - 8322 7700

Unified Communication

Business phone systems has changed massively after they were introduced in the 1950s.


Gone are the days of an on-location PBX managed multiple phone lines and routed calls. Sure, there were technical advances and add-on services enhanced performance, but communication was basically limited to voice.

Today, however, there are countless ways to email, text, buddy, share, video chat, conference and place a call. This brings tremendous advantage by increasing the speed of business. But it also spawns equally tremendous complexity. How can IT departments keep up with administering and securing a multitude of applications? Fortunately, there are better ways.

    Understanding How UC Improves Business Communications

    Companies of all sizes are increasingly being challenged to beat tight operational schedules and meet customer demands - all while walking that tightrope of diminishing IT budgets and limited staffing resources. As much as technology has advanced in the last few decades, there are still only 24 hours in a day. That’s where Accord Innovations' Unified Communications, comes into play.

    When considering the definition of Unified Communications (UC), industry leaders typically describe it as communications being integrated in order to optimize business processes. This means that an organization is able to seamlessly integrate, or unify, its typical business processes with both real-time communications (such as instant messaging/chat, presence information, telephony/VoIP, call control, and video conferencing) and non real-time communications (such as unified messaging - integrated voicemail, e-mail, SMS and fax).

    It is often assumed that UC is a single product. UC is actually made up of a set of products that provides a consistent, unified user interface and user experience across multiple devices and media types. In its broadest sense UC can encompass all forms of communications that are exchanged via the TCP/IP network. Note: for the purpose of discussing UC as a way to replace a traditional business phone system, an analog or key system, the singular term “UC solution” is used.

    It’s important to remember that any UC solution involves multiple elements within the solution.

    In fact, organizations are often already using the various, independent elements of a UC solution, such as VoIP (Voice over IP) or specific features like find me/follow me. Each of these elements help contribute to the efficiency of an organization.

    By combining a broader range of communications and features into a more complete UC solution and integrating it with other business processes, an organization is able to substantially increase its effectiveness – and cost savings.

    These tangible benefits certainly contribute to the rise of UC solutions being adopted by organizations.

Why "ACCORD INNOVATIONS?"

We listen, we discuss, we advise and develop
Our processes help our clients and partners to get the most out from our expertise and knowledge.

We listen carefully, we discuss deeply, we advise wisely and develop solutions that go far beyond customer expectations.
We care about our clients and can make their life easier

Our clients are our partners. Helping them being successful in their business is our primary goal.

We strive to develop partnership relations with all clients and develop long-term collaboration which can help us create complete win-win situations for both parties.

We love to learn and use the latest technologies
Our team consists of individuals who are known in technical communities as leaders and very early adopters of most advanced, cutting-edge technologies. We have Microsoft MVPs, Certified Professionals, Trainers, Known technology Speakers, Technical book reviewers and technology enthusiasts with deep passion for learning and knowledge sharing.
Offering feature rich, professional product
We offer cost-effective, smart and innovative services and solutions. We are located in Cyberjaya, Selangor Darul Ehsan, Malaysia, which is one of the most targeted business locations for outsourcing software development services worldwide. We have smart people with international recognitions.

OUR LOCATION