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CUSTOMER RELATION MANAGEMENT

Maximize your benefits by collaborating with us to create a perfectly integrated CRM solution that converts your existing customers into lifelong customers and potential customers into new customers.


CRM is a cost-effective and coherent tool to keep a tab of an organization’s existing and potential customers in a centralized manner, thus helping in maintaining a robust relationship with the organizations’ valuable customers. CRM can provide tailor-made information to customers in no time which will eventually lead to increased customer satisfaction and productivity.

Our CRM COE has standardized the functionalities to help you gain deeper business insights and agility, to attract and increase client retention, and be equipped with better decision support. We deliver comprehensive CRM solutions designed for your organization, with potent and intuitive workflow capabilities to streamline and automate regular tasks as well as organization wide business processes for improved operational efficiency.

Accord’s Dynamics/CRM Development/Engineering Capabilities

  • Implementation
  • Customization – e.g., Case, Forecast and Portal enhancements
  • Application development and integration around Microsoft CRM
  • Integrating CRM applications with VoIP platform, Web services and Accounting applications
  • Migrating data from other CRM systems and sources to Microsoft CRM – myriad data formats
  • Tools to audit and improve data quality
  • Reporting Services
  • Data warehousing

Accord's Dynamics/CRM Capabilities Across Function Modules

  • Service
  • Marketing
  • Sales
  • Mobility
  • Application Development Platform
  • Integration
  • Analytics

Why "ACCORD INNOVATIONS?"

We listen, we discuss, we advise and develop
Our processes help our clients and partners to get the most out from our expertise and knowledge.

We listen carefully, we discuss deeply, we advise wisely and develop solutions that go far beyond customer expectations.
We care about our clients and can make their life easier

Our clients are our partners. Helping them being successful in their business is our primary goal.

We strive to develop partnership relations with all clients and develop long-term collaboration which can help us create complete win-win situations for both parties.

We love to learn and use the latest technologies
Our team consists of individuals who are known in technical communities as leaders and very early adopters of most advanced, cutting-edge technologies. We have Microsoft MVPs, Certified Professionals, Trainers, Known technology Speakers, Technical book reviewers and technology enthusiasts with deep passion for learning and knowledge sharing.
Offering feature rich, professional product
We offer cost-effective, smart and innovative services and solutions. We are located in Cyberjaya, Selangor Darul Ehsan, Malaysia, which is one of the most targeted business locations for outsourcing software development services worldwide. We have smart people with international recognitions.

OUR LOCATION